Privacy Policy - Hong Kong VITA

Last updated: 17 October 2026

This Privacy Policy explains how Hong Kong VITA (“we”, “us”, “our”) collects, uses and protects personal information when you visit hongkongvita.com, submit a wholesale inquiry, request a quote or place an order. We are a business-to-business supplier of 925 sterling silver jewelry and we only collect what we need to answer your inquiry and fulfil your order.

1. Who we are

Hong Kong VITA
Unit F1, 6/F, Kaiser Estate Phase 1, 41 Man Yue Street, Hung Hom, Kowloon, Hong Kong
Email: hongkongvita@outlook.com
Phone: +86 181 2380 9231

For any question about this policy or about your personal data, contact us at the email address above. We aim to reply within 5 business days.

2. Information we collect

Information you give us

Contact details: name, company name, business email address and phone number.
Inquiry content: the products, categories, quantities, target market and specifications you describe, plus any files you attach such as drawings, reference photos or artwork.
Order details: billing and delivery addresses, purchase order references, shipping documents and correspondence.
Account details, if you register on the site: login name, email address and order history.

Information collected automatically

Technical data such as IP address, browser type, device type, operating system, referring page and the pages you view on our site.
Cookie and similar identifiers, used to keep your quote list and session working and to measure which pages are useful.

We do not ask for and do not knowingly store payment card numbers on this website. Quoted orders are settled by bank transfer.

3. How we use your information

To respond to your inquiry and prepare a quotation, including technical drawings, samples and pricing.
To produce, pack, ship and document your order, and to arrange delivery with couriers and customs brokers.
To provide after-sales support, warranty service, reorders and product compliance documents.
To improve our website, catalogue and product information.
To send occasional business updates about new collections or lead times, only where you have asked for them or where the law allows it. You can stop these at any time.
To meet legal, tax and accounting obligations, and to prevent fraud or misuse of our site.

4. Legal bases (EEA / UK visitors)

Where GDPR or UK GDPR applies, we rely on the following legal bases: performance of a contract or steps towards a contract (responding to a quote request, fulfilling an order); our legitimate interests (running and improving a B2B business, preventing fraud); your consent (optional marketing and non-essential cookies); and compliance with legal obligations (tax, customs, accounting records).

5. Cookies

Essential cookies keep the site working — for example remembering the items in your quote request list and keeping your session secure. Analytics cookies help us understand which product pages and articles are read. You can clear or block cookies at any time in your browser settings; blocking essential cookies may stop the quote list from working.

6. Who we share information with

We do not sell personal information. We share it only with parties who help us run the business, and only as far as needed:

Couriers and freight forwarders (for example DHL, FedEx and UPS) to deliver your goods.
Our bank and, where required, customs brokers and freight agents, to process payment and export clearance.
Hosting, email and IT service providers who operate this website and our inbox under our instructions.
Professional advisers and authorities where we are legally required to disclose information.

Some of these providers may process data outside Hong Kong. Where that happens we rely on appropriate safeguards, such as standard contractual clauses, and we limit the data transferred to what the service requires.

7. How long we keep information

Inquiries that do not become orders: up to 24 months, so that we can pick up the conversation where it stopped.
Order, invoice and shipping records: 7 years, as required by tax and accounting rules.
Marketing contact details: until you unsubscribe or ask us to delete them.

8. Your rights

Subject to applicable law, you may ask us to: confirm what personal data we hold about you; correct it; delete it; restrict or object to certain uses; provide it in a portable format; or withdraw consent you previously gave. Email us and we will respond within the period required by law. If you are in Hong Kong you may also contact the Office of the Privacy Commissioner for Personal Data; if you are in the EEA or UK you may complain to your local supervisory authority.

9. Security

We use industry-standard measures to protect the information you send us, including encrypted connections (HTTPS), restricted access to our inbox and order files, and staff who only access data they need for the task at hand. No method of transmission over the internet is completely secure, so please avoid sending sensitive personal data through the inquiry form.

10. Children

This website is intended for business buyers. It is not directed at children and we do not knowingly collect personal information from anyone under 18.

11. Links to other sites

Our site may link to third-party sites such as courier tracking pages. We are not responsible for their privacy practices; please read their policies before providing personal information.

12. Changes to this policy

We may update this policy when our services or the law change. The “last updated” date at the top of this page always shows the current version.

13. Contact

Questions about privacy, or a request to access or delete your data: hongkongvita@outlook.com — we will confirm receipt and reply within 5 business days.